inplay Privacy Policy

When you register for an account on inplay, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect identity verification documents when required to confirm that you meet the minimum age requirement and are a resident of the Philippines. During your use of the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual login patterns, and improve the overall experience for Filipino players. We may also collect information about the games you play, the amounts you deposit and withdraw, and the promotions you interact with, which allows us to personalise your experience and ensure our offers are relevant to you. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal information you provide is used primarily to create and manage your inplay account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our platform policies — these communications are essential to the service and cannot be opted out of while your account remains active. With your consent, we may also send you promotional messages about new games, bonus offers, and platform features that may be of interest to you as a Filipino player; you can withdraw this consent at any time through your account settings. Your gameplay and transaction data is used internally for fraud prevention, responsible gaming monitoring, and to ensure that our platform operates fairly and securely for all members. We analyse aggregated, anonymised usage data to understand how players interact with our games and features, which informs our product development decisions. We do not use your personal information to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any profiling we conduct is limited to improving your experience on the platform and is always subject to appropriate safeguards.

inplay does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are contractually required to handle your information securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information — for example, in response to a valid court order, regulatory request, or law enforcement inquiry under Philippine law — we will comply with that obligation and, where permitted, notify you of the disclosure. If inplay undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may share anonymised, aggregated statistical data with business partners or analytics providers, but this data cannot be used to identify you individually. All third-party partners we work with are evaluated for their data security practices before any sharing arrangement is established. You can request a list of the categories of third parties with whom your data has been shared by contacting our support team at [email protected].

inplay uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and processing transactions. We also use functional cookies to remember settings like your preferred language and display options, which saves you time on repeat visits. Analytics cookies help us understand how players navigate the platform — for example, which pages are visited most frequently and where players encounter difficulties — so we can make targeted improvements. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. For a full breakdown of the cookies we use and their purposes, please refer to the cookie section of our FAQ page.

Under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal information we hold about you, and inplay is committed to honouring those rights promptly and transparently. You have the right to be informed about what data we collect and how it is used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal information we hold about you by submitting a request to [email protected] — we will respond within a reasonable timeframe and at no charge for standard requests. You have the right to correct any inaccurate or incomplete information in your account, which you can do directly through your account settings or by contacting our support team. You have the right to object to the processing of your personal data for direct marketing purposes, and we will act on that objection immediately. You also have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with standard regulatory expectations for licensed gaming operators. Account activity logs and session data are retained for a shorter period and are used primarily for security monitoring and dispute resolution purposes. When your data is no longer required for any legitimate purpose, we securely delete or anonymise it so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request and confirm the deletion of your personal data within a reasonable timeframe, except where retention is required by law. We periodically review the data we hold to ensure we are not retaining information beyond what is necessary. If you have questions about how long specific types of data are kept, you can contact our support team for clarification.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way inplay handles your personal information, please contact our Data Privacy team at [email protected] — we aim to respond to all privacy-related enquiries within 48 hours. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will notify registered members through the platform or via the email address associated with their account. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after any update to this policy constitutes your acceptance of the revised version. The date of the most recent update is noted at the bottom of this page. For related information, you may also review our Terms and Conditions and our Responsible Gaming page.